Payment, Delivery, Terms & Conditions

PAYMENT

Warwickshire Chicken Coop uses the secure site server Paypal to manage payments. Your debit or credit card details are not stored on our system. When orders are placed through our website, credit card details are encrypted via a secure server. We do not see any personal data from these checks, although we are made aware if there are any anomalies, and we will contact you to clarify anything which seems unusual.

We reserve the right to refuse an order if there are any payment verification problems. Any money which has been collected by credit/debit card payments or paypal will be refunded in this case.

If you do not wish to pay online, please call us on 07960 693724 and we can arrange to take payment over the telephone instead.

By giving us your email address you will automatically be added to our newsletter emailing list only. If you do not wish to subscribe to our email newsletter please email info@warwickshirechickencoop.com

DISPATCH AND DELIVERY

Once we have received your order, we will aim to process it within 48 hours. Delivery is to the UK only and we aim for your goods to arrive within 3-4working days, although you should allow up to 7 days. If the delivery time is important to you, please select ‘next working day delivery’ and send us an e-mail after you've placed your order and we will prioritise the order for next (working) day delivery. All delivery prices quoted are for UK mainland only, orders for Ireland, Highlands and other off shore islands will incur a surcharge, which will be quoted upon receipt of your order. If you choose to do so, you will then be able to confirm you acceptance of the charges or cancel your order, for a full refund. Carriage charges will be made according to weight which is calculated at the checkout. Carriage is £5.95 (standard delivery) up to 20kg, next day delivery must be placed before 12 noon and will cost £8.95 up to 20kg. Larger or heavier items will be highlighted at the checkout. You can also reserve and pay for your items online for collection. This option will be highlighted at the checkout.

We will be using Royal Mail and ParcelForce as our couriers. Please advise us on your order if you would like your delivery left in a ‘safe place’ if you will not be at home to receive it. We aim to keep delivery costs low, as well as doing our bit for recycling, so please do not be surprised if your items turn up in recycled cardboard boxes or pre used packaging. Once we have received your order, you will get a confirmation email acknowledging your purchase. You will then get a further email telling you when your product has dispatched. Between receiving the initial email and the dispatch email, changes can be made to your order by calling us on 07960 693724 (10am – 4pm)

RETURNS

If you have an item that needs returning, you are able to do so within 7 days of receipt of order. Please call us on 07960 693724 to arrange the return, where you will need to let us know the reason for returning the item, the order number, name and address details. If you are returning for an exchange please make sure the goods are returned in new condition and in original packaging. If the item you have ordered is faulty, we will replace the item immediately. If you decide you no longer want the item (within 7 days of receipt only) we are happy to refund the item and the original postage charges, but will not refund the cost of your postage in returning it to us. This is in accordance with Distance Selling Regulations (DSR) Goods that have been used will not warrant a full refund but this will be considered on an individual basis. Stock Availability

We make every effort to ensure that products are in stock and can be quickly dispatched. However, should we be out of stock of any item, we will contact you at the earliest opportunity to offer you a replacement or full refund

Website descriptions

We take every care to ensure that all our descriptions, specifications, colours and prices are correct; however this may vary depending on the browser you are using. All sizes are approximate, but we endeavour to be as accurate as possible. All items are offered subject to availability at the time of ordering.

TERMS AND CONDITIONS FOR WEBSITE USAGE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Warwickshire Chicken Coop’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, content and images. Reproduction is prohibited
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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    Jacqueline Vallance
    Warwickshire Chicken Coop
       Green End Farm

     
    Holloway Hill
    Lower Brailes
    Banbury
    Oxfordshire
    OX15 5JA
     

    07960 693724